Error running environments in EaaSI Hosted Service

EaaSI Support Center
1

Deployment: hosted.eaasi.cloud

EaaSI Version: 2021.10

Browser: Firefox 115.7.0 and Chrome

Description:
When I go to either “Explore Resources” or “Emulation Project” and click “Run in Emulator” to launch an environment, I receive the following error message: “An Error Has Occurred,” with options to download front-end and back-end logs or close. My front-end log is attached. I am unable to download the back-end log – clicking the button takes me to a blank browser tab. If I try clicking “Close,” the error pop-up reappears in an infinite loop, and the only way to escape is to close the browser tab.
I have tried launching multiple environment resources that leverage different emulators and include different operating systems, and each time I receive the same error.

The error has been replicated by other users at Yale (today) and the University of Alberta (noticed yesterday).

image
image1894×878 29.2 KB

Urgency: This issue is blocking the work of several students and staff members at multiple institutions, so speedy diagnosis and resolution would be appreciated.

eaasi-frontend-error-report_2024-02-13.txt (58.2 KB)

2

@ekaltman and @claireafox tagging you on this issue in case you’d like to report additional info. Thanks for noticing this issue, Eric, and apologies to you and the students for the inconvenience.

3

Update: this issue seems to be resolved, thanks to speedy help from @oooleg.
Cause: the issue seems to have been caused by reaching storage capacity limitations on hosted.eaasi.cloud.
Resolution: storage capacity was increased and temporary files were cleaned up.

4

More specifically, we’ve run into the following related issues:

One of our internal non-fixable dependency might leave a lot of garbage in some cases, filling out temporary disk space. A workaround for this behavior has already been implemented and will be included in the next release.

2 Likes
5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.