Deployment: Self-hosted, local VM on VMWARE vSphere
EaaSI Version: 2021.10
Browser: Firefox version 102.0.1 (64-bit)
Description: Attempting to upload content or software results is an “TypeError r is null” message. This occurs with both software and content uploads. Most recently on the upload of an Adobe CS2 two-disk ISO. (~10GB). There is sufficient space on disk for this upload. I’m including a screenshot of the error, a front-end log and backend server.log, and a
tail -f of the server.log while the error occurred.
Are you able to reproduce the issue or did it happen once? What steps can you take to repeat the issue? What did you expect to occur and what was the actual outcome? This happens on any content or software upload so may be a general upload issue. We have been uploading similar items the last few weeks without issue. The expected behavior is that the ISO files upload to eaasi and are viewable in the interface.
Urgency: If possible, please give an indication of how urgently the issue needs to be addressed - is there a timeline or deadline (e.g. upcoming demo, researcher request, etc.) that EaaSI support staff should be aware of? We are in the middle of a study with EaaSI, however the study can continue locally if necessary. Would be nice to figure this out this week however, we are finishing the study next week and it would be nice to have this running before work stops.
eaasi_csuci_type_error_20220719.zip (747.2 KB)